Our services

A practical operating layer around your billing systems.

A complete managed scope or one carefully defined workstream. Always documented, always bounded.

Billing desk

Control before the billing event.

We organise the schedule, apply customer and contract changes, prepare agreed files and track provider handoffs against the billing calendar.

Billing-calendar ownership

Invoice and schedule checks

Plan and customer changes

Provider submission coordination

Exception desk

Context around every unresolved item.

We categorise failed events, returns and data mismatches, apply the agreed next step and escalate only when a decision genuinely needs your team.

Exception categorisation

Retry and follow-up queues

Customer-change coordination

Escalation and resolution record

III

Reconciliation desk

A close you can explain.

We compare the expected schedule to provider outcomes, investigate unmatched items and produce an operating report with open actions attached.

Expected-to-actual matching

Unmatched-item review

Cycle close report

Exception trend analysis

What remains with your licensed providers.

Payment execution, account services and custody of funds remain with your licensed banks and payment providers under their contracts and regulatory permissions.

Bergman Billing administers records, schedules, customer changes, queues and reporting around those services. The responsibility matrix is made explicit in every scope.

Start narrow or go end-to-end

Let’s define the useful first scope.

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